Return & Refund

Refund and Return Policy

• At neonbubble, we take every step and make all possible efforts to ensure exceptional shopping experience on our website. If you still face any issues while using our website or placing an order, you can contact our customer service and they will provide the best solution possible. Our products are custom designed and handcrafted to meet customer specifications.

• Our policy lasts for 30 days. If you fail to raise any exchange or refund issue within 30 days on receiving of the products then we can’t offer you a refund or exchange.

• Since all our products are custom made as per customer specifications, Once your order has been placed, your order goes into production. For this reason we can not cancel your order once it is placed unless it is damaged or wrong product is delivered.

• Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issues internally. We will replace any damaged/misprint free of charge. To initiate a refund or return, please send in an image of the product and damages, box it was shipped in and the label on the package. You should also provide photographs or a video evidence for the damaged product. If you fail to comply with the conditions and timeframe (30 days) mentioned above, you will void our company’s obligation to get a refund or replacement.

• The images and the colors of the items presented on the website are for informational purposes and there can be slight variation or discolorations of the color of the item as it appears to naked eye. Some color variations are due to cameras and printers ability to produce perfect colors as they appear to human eye. When you accept the Terms and Conditions while placing the order, you acknowledge these color variations and discolorations and you can contest them as fault of the product and seek a refund. Your acceptance of the Terms and Conditions while placing an order is an indication that you accept potential of such occurrence.

• To be eligible for return the damaged item should be returned in original condition and packaging and there should be no signs of the product being used by you.

• As per company’ return rules, you should also return all tags and accessories provided with the item. The package label lists all content in the box and you should check there are no missing items when you receive the item. If our representative find any accessories or tags missing from the package, they will not be able to process your return request.

• You will be required to provide receipt of purchase with the damaged item for processing your return. You would be also asked to send uncut video of opening of the parcel as a proof. So make sure you record such video while opening the parcel. Complying with these conditions allows us to process your returns case faster.

• To start the return process, you need to contact our customer service and inform them to process your request. The company will verify your claim and if your claim is accepted we will send you a shipping label and instruction on how to pack the damaged item and where to send it. Items that are directly sent to us before getting our approval will not be accepted.