Privacy Policy

This Privacy Policy document explains how Neonbubble (the site or “we”) collects, uses, and shares your personal information that is collected when you visit neonbubble.net or make purchase on the website.

Collecting Personal Information
When you visit neonbubble.net, we collect information like your device information, type of interaction you have with the site and essential information needed to process your purchases. We may also collect additional information if you contact our customer service through the web form. This Privacy Policy document explains what kind of personal information is captured by us that will help you identify as an individual. The list below explains which personal information is captured and reasons to capture it.

Device Information
Types of Personal information collected: IP address, version of Internet browser, cookie information, search terms, what interaction you have with site and the products you searched for.

Purpose of collecting information: to load the website accurately and perform analytics about the site usage.

Source of collection: the information is collected automatically when you visit website using log files, cookies, tags, and web beacons.

Disclosure of business purpose: the information collected is shared with our advertising partners and other vendors who work with us.

Order Information
When you place an order with us, we collect personal information like your name, age, address, email address, phone number and payment information. The information is collected to process your order, arrange for shipping, communicate with you, provide you invoices about the transaction and screen the order for potential risks and fraud in line with our business protection policies. We may also use this information to introduce new products and services you might be interested in.

Customer Service
We collect personal information, transaction details, and order related information when you contact our customer service with any issue. The information collected from you is used to conduct an investigation and provide the best possible solution to your issue.

Minors
The site is not intended to be used by Minors and we do not collect information of children. If you are a parent of a minor who has visited our site and shared his or your personal information, please contact our customer service and provide exact details of the issue.

Sharing your personal information
As mentioned earlier, the information we collect is used by our company to provide better services and provide customized offers to you. However, we do share some of your personal information with our partners that is necessary to perform their service. For example, we share your address and contact number with our shipping partners to enable them deliver items to your doorstep. We would like to inform you that we only share information that is necessary and we do not sell or share your personal and financial information to anyone.
We are required to provide your banking details or credit card information to financial services that manage the transaction on our behalf. The payment aggregators and our financial services partners used industry standard encryption to store and transmit your data. Also, we do not share your financial information with non-financial service providers.

We may share your financial information with government agencies when they ask for it as we are bound by laws of the land to share such information with government agencies. We may also release your personal information to these agencies when disclosure is necessary. The release of personal information is in accordance to Terms and Conditions that you agree when you make a purchase and make a payment on our website. For example, we may share your financial and personal information when there is a risk of fraud or government agencies suspect a scam and need the data to conduct investigation.

While we do not sell or disclose your personal and financial information to other parties, we may have to share this information with other companies when we merge or acquire new businesses in the near future. In mergers and acquisitions, we may have to dispose some or all of our assets and we might have to share this information with other company. However, the disclosure of this information would be in accordance to our Privacy Policy.

We may also share non-personal information like details of your visit to the website including date and time of your visit, amount of time spent, interest shown in different products on your website. We may also share the details of purchases on our website with our advertising partners. However, these details do not identify you as a person or any category of user.

Data Security
We employ latest security and encryption technologies to collect, transmit and store your information on our servers. We comply will all industry standard practices laid down by the government and financial institutions and regulatory bodies for the industry. We also employ physical safeguards along with security software to prevent theft, loss and misuse of your data with us. Also, we take necessary measures against alteration and destruction of your data stored with us.

Corrections/Opt-out
We honor customer requests for correction of personal and financial information stored with us. We will update and correct your personal information stored with our company upon your request by following established procedures laid down by the company while complying with the law. We can stop sending you emails provided you choose to opt-out of our communication list. You can email your opt-out requests to our customer service.

Offline Use and Disclosure
We may also use your personal information collected online for offline purposes like marketing campaigns. However, the use of your personal information will in line with the acceptance of Terms and Conditions mentioned in the Privacy Policy. An example of offline use of personal information is our company calling you to ask some questions, take your feedback or tell you about new products and services that you had shown interest in when you visited our website.

Update to the Privacy Policy
We continue to update our Privacy Policy periodically to keep in sync with new rules and regulations introduced by government and regulatory body. Whenever, we update our Privacy Policy, you will receive an email mentioning the changes introduced in the Privacy Policy. If you have opted-out of our email communication you might miss such important communication. However, our Privacy Policy on website is updated when changes are introduced and you need to read the Privacy Policy on the website to know exactly how we capture, store and share your personal and financial information.